At Artverse, your happiness is our top priority! While we don’t offer refunds, we do have a fair exchange process for special cases. Here’s everything you need to know:

📦 Exchange Policy

• We do not offer exchanges or returns unless:
• You received a wrong item.
• The product is defective or damaged.
• In such cases, please contact us on WhatsApp at +92 3301399904 within 7 days of receiving your order.
• Exchanges will not be processed after 7 days.
• Items must be returned unused and in original packaging.

🚚 Shipping Costs

• Return shipping costs are paid by the customer.
• Shipping charges are non-refundable.

💸 Refunds

• We do not offer cash refunds.
• If your claim (for a defective/wrong item) is approved:
• You can choose another item of equal value from our website.
• Claims are processed within 7 working days.

❌ Order Cancellation

• You may cancel your order before it’s processed.
• Once shipped, cancellation isn’t possible.
• You’ll receive a WhatsApp and SMS confirmation with a tracking number once your order is dispatched.

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We work hard to deliver quality, error-free products. If something goes wrong, we’re here to make it right—just reach out and we’ll do our best to help!